FAQ

Delivery

It takes 3-7 days to fulfill an order, after which it’s shipped out. Most orders will be received within 10 days. The shipping time depends on your location, but can be estimated as follows:

USA: 5-​8 business days
International: 10-20 business days

Before getting in touch with us, please help us out by doing the following:

- Check your shipping confirmation email for any mistakes in the address.

- Stop by your neighbors in case the courier left the package with them.

- Ask your local post office if they have your package.

If the shipping address was correct, and the package wasn't left somewhere, email us anytime at support@zoomass.store with your order number.

Returns

We currently don’t offer returns, but if there’s something wrong with your order, email us at support@zoomass.store.

Refunds are only offered to customers that receive the wrong items or damaged items. If either of these apply, please email us at support@zoomass.store with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, email support@zoomass.store within a week after receiving your order. Include your order number and photos of the mislabeled item.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you, email support@zoomass.store within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

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